Go to www.petermichaelwinery.com and click on
. At the next window, select the location you are shipping to. If your state has legal restrictions on wine shipments, a new window will appear detailing them. Please make note of these restrictions, and consult the State Quantity Limits section below for more information on how to accurately place your order. Click on the appropriate link to continue ordering.
Now you'll be directed to our E-commerce system, where the site will ask you for an email address and password. Enter your email address and password. If you have forgotten your password, use the "Forgot Password?" link . After asking you for your email address, the system will give you a password hint. If you still can't access the store, you can opt to have the system email you your password. If you still have difficulty accessing the site, please contact Customer Service.Once you have entered your email and password, click the button named Log In Securely.
After you log in, you will be presented with your offering for each available wine.
2) Checking and Changing your Account Settings
After you first log in to the website, we recommend checking your account information by clicking on the My Account link on the left (in the black sidebar) of the screen to verify that we have the correct information present for you.
We recommend checking all of the following prior to the start of each release period:
- Bill to & Ship to Addresses – Please make sure that your preferred “bill-to” and “ship-to” addresses are correct and appropriately flagged. We will mail your ordering packet to the address marked as your Primary Billing Address.
- E-mail Address - Please make sure that the e-mail address listed in your “Contact Information” is correct. This is the address to which we will send the e-mail version of your offering, as well as subsequent order, billing and shipping confirmations.
- Additional Addresses – If we have shipped to you at an address or addresses other than the one listed in “Contact Information”, please make sure that this information is up to date.
If you would like to change your account settings, click on the Edit button in the Contact Information section to change your primary address, password, or email. If you are a new customer, we highly recommend changing your password to increase your level of security. You can also add additional shipping profiles and addresses in this area. Make sure all of the information is correct, and then click Commit.
If the email address we have on file is not one that you regularly use, we suggest changing it to a valid email address once you log in so that you can receive communications from the winery – including shipping notifications and your password in case you lose it.
After you have verified or changed your account information, click on the Shopping link listed under Navigate at the top of the page to return to your Offering.
You should now see a list of wines and prices, along with the amount allocated to you, listed as your Offering .
You can view specific details on each wine by clicking on either the name of the wine or the picture to the left of the wine name. You will be taken to a screen where you can see the wine description, tasting notes, and links to related products (including Wish List entries and different bottle sizes). Note that ordering is enabled within this wine-specific view. You can return to the full listing of your Offering by clicking on Offering in the Navigate section above the wine description, by selecting Offering in far right hand menu, or by changing the Current Category box at the top of the screen to Offering.
To order a wine, enter the amount you’d like to order in the field to the left of thebutton.
Click the
If you make an error, and wish to remove a wine entirely from your shopping cart, click theicon next to the wine in question. To edit your quantity within the shopping cart, click the
icon next to the wine you wish to edit.
If you would like to split your Offering between mutiple addresses, you must place separate orders for each address.
You can always return to your Offering by selecting the Offering in the Category box at the top of the screen, or by selecting Offering in the right hand navigation sidebar.
Please place your wish list order as a completely separate order from your “regular” offering order. This is an important policy change intended to speed the shipment of regular orders. Preference will be given in wish list fulfilment to orders that contain only wish list items.
The Wish List is the area where you can put in requests for wines above and beyond your offering. Wish List requests are filled, as inventory allows, after all customer offerings have been processed. Once submitted as an order, we will consider any part of your Wish List request that is fulfillable as a confirmed order.
Please do not place Wish List requests larger that what you would actually like to receive.
Wish List items will appear as Wish List Item - Fulfilment not Guaranteed in your shopping cart and on your invoice. If we can fill a Wish List request, it will be charged at the normal price for that product at that size. If we cannot fill a Wish-List request, you will not be charged for that part of your order. If you have placed an order consisting only of Wish List items, and it cannot be filled, the order will be canceled after the end of the offering.
Once we have determined how much (if any) of your Wish List we can fulfill, we will e-mail you with your final order total before shipment. We strongly recommend that you place you Offering and Wish List as separate orders. These orders will be shipped separately. Co-mingling your Offering and Wish List orders will:
- Delay the shipment of your Offering order until very late in the shipping window.
- Cause your Wish List request to be de-prioritized. Preference will be given in Wish List fulfilment to request placed as completely separate orders.
Please note that it is often the case that we do not have enough wine left to fill Wish List requests, after filling all customer offerings. However, when creating offerings for future releases, we take your Wish List requests into account, so even those requests we couldn't fill still count towards increasing your future offerings.
To access your Wish List, select Wish List from the Category drop down menu at the top of the screen. You may also access it from the right hand navigation menu. You will be presented with a list of Wish List items. Use the same process to order selections from the Wish List as you would from your Offering.
You can always return to your Wish List by selecting Wish List in the Category drop-down menu at the top of the screen.
An Important Note for Customers shipping to states with quantity limits. To facilitate the entry of your order, our store software will allow you to enter orders in that exceed your state’s quantity limits. However, before your order ships, it will need to made compliant with your state’s shipping laws. The winery is fully committed to respecting all applicable state laws.
Please click here for the rules and regulations governing state shipping laws.
For customers wishing to have their wine stored in California, there are a variety companies that specialize in offering cellar management services. For your convenience several such services are listed below. Please contact the companies directly for further information.All Ways Cool, (707) 545-7450, www.allwayscool.com
Fifty-Five Degrees, (707) 963-5513, www.fiftyfivedegrees.com
Vinfolio, ( 415) 946-1300, www.vinfolio.com
Vintrust, (415) 561-8410, www.vintrust.com
For domestic shipments, the winery cannot ship to “third party shippers” such as Aero Packing or Buffalo Shipping. To do so may place the winery in violation of state laws in states where it is not otherwise legal for us to ship to consumers.
For other options, please see below:States with Monthly Quantity Limits - For those customers who wish to order in excess of monthly state shipping limits, we will split your order into separate monthly shipments to comply with state shipping laws.
States with Yearly Quantity Limits - For those states that enforce a yearly quantity limit per consumer, you must ship any remaining offering you wish to purchase to another state. For those states that enforce a yearly quantity limit per address, you may place an additional order for the remainder of your offering, provided you use a new address and Ship-To recipient.
Please click here if you would like more information regarding your state's quantity limits. Please call us if you have any questions at 1-800-354-4459.
6) Submitting your Order (Checking Out)
Once you have placed an item in your shopping cart, it provide you with the following button:
Click on this button to head to the checkout screen.After clicking on the checkout button, you’ll be taken to an address verification screen. Please verify that your billing address is the one where your credit card statements are sent, and that the shipping address is correct. You can return to the ordering screen by clicking the following button:
Once you have verified that all the shipping and billing information is correct, click on the button marked Continue to Secure Payment Page.At this point, you will be presented with your final billing and shipping information, an invoice, and a place to enter your credit card information. Please verify that the Shipping Address is where you want the wine delivered. You will have the option to save the credit card on our secure servers for future purchases, and a field to enter any comments or special requests you might have.
Remember that your Wish List selections will show as Wish List Items - Fulfilment not Guaranteed. Remember, your Offering and Wish List orders should be placed separately. If we can fill your Wish List requests, we will e-mail you after the ordering deadline with your final order amount before shipment. Note that initial shipping charges and sales tax charges may decrease if we are unable to grant your Wish List requests.
If you wish to change your order at this point, click the Edit button above your Invoice. This will take you back to the Offering screen.
If you wish to change your billing or shipping information, click the Edit button above the appropriate billing or shipping section.Once you are certain that all of your order details are correct, click on Submit Order. You will be e-mailed an invoice with your order information, and returned to the Peter Michael Winery home page. When your wine ships, you will receive a second e-mail containing your tracking information.
Order Payment - we will not charge your credit card until your total order is ready to ship. In some cases, this may mean as much as an 8 week delay from the time you place your order until it is charged. Note that we often hold orders to avoid adverse weather conditions that may be observed on our end. When the wine is ready to be shipped, we will notify you via email.
Note that once you submit your order, you cannot change it through the E-Commerce system, and will need to contact Customer Service to make any alterations. Changes to orders, including shipping address, will only be accepted only up to the time the order is forwarded to our warehouse for shipment. Changes made after this time will incur service and reshipping fees.
7) Viewing your order history and status.
If you would like to check your order status, or view your order history after you’ve ordered, just log back into the system and click My Account. You'll now see a section listed as Orders: (your name here), with your orders placed through the e-commerce system listed below. Click on a specific order number to view the status of the order. Note that as tracking information becomes available during our shipping process, it will be loaded into your order information screen for your convenience. If you need to change any order information after you’ve completed the order, please contact Customer Service.
8) Customer Service
If you have any questions about this site, or about the winery in general, please feel free to contact us. We can be reached Monday through Friday, from 8:30 am to 5:30 pm (Pacific Standard Time).
Our phone number is 1-800-354-4459 and our fax number is (707) 942-8314. You can email us at retail@petermichaelwinery.com.
